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To ensure smooth processing of your refund claim, please provide the following documents
Request the retailer to send the e-invoice directly to your designated refund email address at checkout. Ensure the email is correctly entered for timely delivery.
Note: If the retailer cannot send e-invoices to your refund email, request them to SMS the invoice to +61 481 811 681. We will automatically capture and sync it to your refund dashboard.ShoppingAId。
1000刀以上发票需优先开具公司名称为 shopping aid和地址：Shopping Aid Address
338 Pitt Street
Sydney NSW 2000
Australia；如商家不配合开具公司名称您也可开具护照姓名和地址。1000刀以下无要求。
Tip: Forward shipping documents from your personal email to refund@xxx
Within $2000: Upload a logistics document image as an email attachment.
Over $2000 (please choose one of the following methods to provide information):
Customs-Declared Shipments:
Provide the Customs Declaration Number in the email body.
Attach clear images of the shipping label.
The retailer must send the customs declaration documents from their official email to your designated refund email address.
Undeclared Shipments:
Attach clear images of the shipping label.
Attach the Export Declaration Form (see attachment).
Attach an unboxing video clearly showing the product’s tag or engraved serial number.
Identity Verification
Forward these documents to refund@xxx from your personal email:
Government-issued ID (Passport/Driver's License)
Bank details (Chinese or Australian account)
Submit all documents as required to ensure smooth processing of your tax refund. They will be automatically synced to your refund dashboard. For any inquiries, contact Shopping Aid Customer Service.